Shipping Policy
SHIPPING POLICY
Thank you for choosing Long Live Lashes Store. If you encounter any issues or are unsatisfied with your product, please reach out to us at longlivelashes@gmail.com.
Order Processing Time:
Orders are typically processed within 1–3 business days after placement. Please note that orders are not processed or shipped on Fridays after 12 pm EST, Saturdays, Sundays, or holidays. Orders placed during these times will be processed on the next business day.
Estimated Delivery Times:
Standard shipping within the US usually takes 3 to 7 business days, while expedited shipping may arrive within 1-3 business days. International shipments may take up to 30 business days. Please note that delivery times can vary due to factors beyond our control, such as third-party actions and carrier delays.
Shipping Rates:
Shipping rates are determined by the courier and are displayed at checkout. Orders above $99 for the US (excluding Alaska, Hawaii, and Puerto Rico) and $150 or more for Canada may qualify for free shipping.
Shipment Confirmation and Tracking:
Once your order ships, you will receive a Shipment Confirmation email with a tracking number to track your package's delivery status.
International Shipping Policy:
We ship to several countries internationally, including the US, Canada, UK, Australia, and more. If your country is not listed, please contact us to discuss delivery options.
Customs, Duties, and Taxes:
Customers are responsible for any customs, duties, or taxes applied to their orders. Refusal to pay these fees may result in non-delivery, for which we cannot offer refunds or replacements.
Incorrect Shipping Addresses and Refused Delivery:
We are not liable for incorrect shipping addresses provided by customers. If a package is returned due to an incomplete address, reshipment may be possible at the customer's expense.
Missing or Stolen Shipments:
If your order is reported as delivered but not received, please notify us immediately. We will initiate an investigation with the shipping carrier and replace or refund your order accordingly.