Refund Policy

RETURN AND REFUND POLICY

We stand by our products and offer a 30-day return policy. If you encounter any issues with the product you received, you have the option to request a full refund, replacement, or exchange within 30 days from the date of your order.

Our guarantee ensures a 100% money-back guarantee if you are not satisfied with the product.

To initiate a return, please contact us at Longlivelashes@gmail.com. Our team will provide you with a return shipping label and detailed instructions on how and where to send your package. Note that returns must meet certain criteria:

- The item must be in its original condition, unused, and in the original packaging.
- You must provide the receipt or proof of purchase.

Items sent back without prior authorization will not be accepted.

If a package is returned to the warehouse due to an incomplete or incorrect address, you can request a reshipment. However, the client will be responsible for the shipping costs of the second delivery due to the initial address error.

If you wish to replace your product, we recommend returning the item first. Once the return is processed and refunded, you can make a separate purchase for the new item.

Refunds will be processed within 10 business days after we receive and inspect your return. You will be notified of the refund approval status. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any questions or concerns regarding your refund, please reach out to us at longlivelashes@gmail.com.

Damages and Issues:

Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will assess the issue and take appropriate actions to resolve it promptly.

For any inquiries or assistance, feel free to reach out to us at longlivelashes@gmail.com.